🔄 Returns & Exchanges
Sometimes things don't go as planned — and that's okay. We're real people who take pride in our work, but we also know that mistakes happen or couriers get a bit rough. Our number one goal is your happiness. If something isn't right, talk to us. We'll listen, investigate, and find a solution that feels fair and respectful.
Whether your canvas arrived damaged, we made a genuine error, or you simply feel something is off — we want to make it right. No drama, no hidden fine print. Just honest help.
🚚 Damaged during courier transit
If your canvas arrives damaged because the courier wasn't gentle, don't worry. Simply send us a clear photo of the damage (and the packaging if possible). We'll replace it at no cost to you. That's our promise.
✍️ Wrong spelling / typo on artwork
Did you accidentally send the wrong text or a misspelled name? We get it — life is busy. We can re-do your canvas for you at 50% off the original price. Just let us know what needs to be corrected and we'll prioritise the reprint.
🖨️ Our mistake? We'll reprint for free
If we printed your canvas faulty — wrong colours, bad stretching, or any production error — we will investigate and re-do it entirely at our cost. No questions asked. Your satisfaction is our reputation.
• Bad quality photo provided — if the original image is blurry, pixelated, or very low resolution, we can't fix that with printing. But we'll always warn you beforehand!
• Wrong instructions sent before production — if you approved the wrong size, crop, or text, we can re-do it at a discounted rate (just ask).
• Change of mind after printing — we don't offer refunds if you simply changed your mind, but we'll happily discuss a discount on a new print.
Not happy with your canvas? Let's talk. Even if your situation doesn't perfectly match the policies above, reach out. We're humans, not robots. Maybe we can crop it differently, offer a partial reprint, or find another creative solution. The worst that can happen is a friendly conversation — and often we find a way to make you smile again.
How to start: Email us your order number, a photo of the issue (if relevant), and a short description. We'll reply within a few hours during business days.